Terms & conditions

Therapy Service 

Terms & Conditions

Using this service, you understand that you agree to these terms and conditions when using this therapy service. It is your responsibility to read and understand the conditions and ask for clarification on any points that you do not understand before making any payments for this service.

Using this service, you understand that you must be over 18 years of age and read all the terms and conditions below and that by doing so, you have agreed with them when you request to have therapy from this online therapy service website.

You understand that after you have read the terms and conditions and remain uncertain about any of them. You must ask the therapist for clarification before therapy begins.

You understand that this service is not suitable for serious mental health problems without a doctors referral or available local support. You must tell the therapist if you have any concerns.

You agree that you need to make known to the therapist any medical history such as past mental health problems or medication you are taking for mental health reasons before entering into a therapeutic relationship with the therapist.

You understand that for some issues like anorexia, the therapist may need to seek your doctors permission before helping you further and that this will only happen with your consent and not before.

You understand that you have the right not to pay for a single session if you feel unhappy with the therapy service. Any concerns you have must be communicated to the therapist before any payment is made. Any payment received from you is understood to mean that you are happy with the last session and wish to continue using the online therapy service. It is important you understand that no refunds for past sessions are possible after payment is received from you.

No permission for any academic study is given, or permission to publish any material is allowed without asking for permission first in writing.

You understand that this is not a free service, and payments will have to be made to continue therapy.

You understand that this service will not provide any financial or medical diagnostic advice.

This site does not offer medication or advice on medication.

You understand that you must seek medical advice from your own Doctor before therapy can proceed or continue past a predetermined medical consultation date if asked to by the therapist.

You understand that this service can never make any guarantees for any improvement in your mental health.

You understand that while the therapist takes every effort to attend the session, there could be times when health issues or unforeseen circumstances intervene when the therapist cannot attend the session. In such circumstances, no compensation is made to clients for missed sessions.

You understand that you are responsible for the security of your computer equipment, and you will have installed an active and updated anti-virus program and a firewall.

You understand that turning up late for an appointment means that the session will still finish at the prearranged time, and you will be charged the agreed fee.

After a few months (3 or more) of no activity with no contact, you will be removed from the client list, and all information is also removed to protect your privacy, but you will be sent a message first explaining the removal. This is done to protect your confidentiality by removing data that no longer needs to be kept.

You agree that the therapist may contact you via email and Skype.

You understand that your therapist will never see you in person outside of the therapy service.

You understand that no financial partnerships or non-therapy professional relationships can be entered into with the therapist.

You understand that the therapist does not accept any gifts or free offers of services as this can be seen as taking advantage of the client.

You understand that the therapist needs to attend supervision for safe practice and that your identity will always be confidential and no identifiable information given.

You understand that the therapist’s opinion is just that an opinion and not medical advice.

You understand that the therapist will never enter into any conversation with a third party about your information or therapy without your pacific permission.

You understand that the therapist does not keep complex notes or recorded information except for general information and contact details.

You understand that any information kept by the therapist is confidential and only surrendered to a third party via a court order.

You understand that you will undertake to do your best to carry out any form of homework set by the therapist to your best ability.

You understand that you are responsible for checking that the laws in your country to see if you are allowed to use this service and that this website and therapist are not responsible for checking for you.

You understand that you have the right to end therapy at any time, without paying for the last session.

You understand that there is no possibility for the return of any fees paid, and any concerns must be mentioned to the therapist before payment is made.

You understand that by not paying for a session within the time given, the therapy and all other sessions could be cancelled until you decide to restart by making a payment.

You understand that if you miss a couple of sessions, you may (depending on circumstances) be asked to pay in advance for a session before continuing.

View the privacy policy